Cancellation Policy

Last Updated: September 2, 2026

We understand that plans can change. This policy explains how cancellations, rescheduling, and refunds are handled for bookings made with SNAP’D.

1. Deposits

A deposit is required to secure your event date and booth reservation.
Deposits are non-refundable under all circumstances, as they hold your date and prevent us from accepting other bookings for that time slot.

2. Client-Initiated Cancellations

If you need to cancel your booking, the following applies based on how much notice is given before your event date:

30+ days before the event: Remaining balance payments (excluding the deposit) will be refunded in full.
14–29 days before the event: 50% of any payments made beyond the deposit will be refunded.
Less than 14 days before the event: No refund will be issued for payments made beyond the deposit.

3. Rescheduling

We’re happy to help you reschedule your event where possible, at no additional fee, provided you notify us at least 14 days before the original event date and the new date is within 12 months of the original date, subject to availability.
Rescheduling requests made less than 14 days before the event will be treated as a cancellation and are subject to the cancellation terms above, unless waived at our discretion (e.g., in cases of emergency or severe weather).
Only one reschedule per booking is permitted without additional charge.

4. Cancellations by SNAP’D

In the rare event that we must cancel your booking (e.g., equipment failure, staff illness, or emergency), we will:

Notify you as soon as possible
Offer to reschedule your event at no additional cost, or
Provide a full refund of all payments made, including the deposit

5. Weather and Outdoor Events

For outdoor bookings, if weather conditions make setup unsafe for our equipment or staff, we reserve the right to cancel or relocate the booth setup for safety reasons.
We recommend clients arrange a covered or indoor backup location for outdoor events. If no safe alternative is available on the day, standard rescheduling terms will apply.

6. No-Shows

If our team arrives at the confirmed venue and is unable to set up due to venue access issues, missing permits, or client unavailability, this will be treated as a client cancellation and no refund will be issued.

7. How to Cancel or Reschedule

To cancel or reschedule your booking, please contact us as early as possible:

Email: bookings@snapd.photo
Phone: 818.651.8739

Please include your name, booking reference (if available), and event date in your request.

8. Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days.